How do I speak to a human at Hermes?
Reach customer service by calling 0330 808 5456.
Follow the automated menu system and enter any account or parcel information.
Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity..
Does Hermes have a live chat?
Domestic – UK to UK They are available on live chat 8am – 6pm Monday to Saturday.
How do I get a refund from Hermes?
If you no longer need to send your parcel, you can cancel your order and request a refund….Please note that to be eligible for a refund you must:Be the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.
How long does Hermes UK delivery take?
2-3 working daysHow long does myHermes take to deliver? For UK deliveries, our Hermes drop-off services deliver 2-3 working days after the parcel has been collected from the drop-off location (usually a myHermes ParcelShop). These services are fully tracked and ideal for non-urgent items that require a cost-effective delivery service.
How do I contact Hermes UK by phone?
If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.
Is it possible to contact Hermes?
We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday.