Question: How Do I Contact Hermes About A Missing Parcel?

Does Hermes have a live chat?

Domestic – UK to UK They are available on live chat 8am – 6pm Monday to Saturday..

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: Can’t find your P2G reference number? Entering your Hermes tracking reference will also work.

How long does it take to get a refund from Hermes?

Refunds will take two working days to process as all refunds have to undergo a process to ensure that no collection took place. You have a maximum of 28 days from the date the order was placed to request a refund.

What does driver not scanned at Depot mean Hermes?

‘Not scanned at depot’ is hermes speak for ‘we no longer know where your parcel is’.

What’s the latest time Hermes deliver?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. At the moment, we don’t collect parcels on Sundays…

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

What do I do if my package says delivered but it’s not here?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Can I collect my parcel from Hermes local depot?

If your parcel is being delivered by your local courier you won’t be able to collect it from your local ParcelShop or delivery depot, but your courier will make three attempts to deliver your parcel. Go to divert your parcel. …

How do I track my return with Hermes?

You can track your returned parcel by following the tracking link that you’ll see in the email confirming your return. But if you didn’t receive or can’t find this email, no problem – just use your ParcelShop receipt number or your 16-digit tracking number here.

Where is my order Hermes?

So you can check the status of any parcels you have sent, you first need to log in to your Hermes account. Once you’re logged in, you’ll be able to view your unpaid parcels, active parcels that are in transit and parcels that have been delivered.

How do I contact Hermes UK about a missing parcel?

We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Please note that to be eligible for a refund you must:Be the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

Is Hermes return free?

Returning your purchase through a Hermes ParcelShop is fast, FREE and really easy.

What happens if my Hermes parcel Cannot be delivered?

If we are unable to deliver your Parcel to the Address, we will make two further attempts to deliver it (the “Further Attempts”). If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel.

How do I speak to someone at Hermes?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

How do I report a missing Hermes parcel?

The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.

Why has my Hermes parcel not arrived?

Not delivered due to address query We have had a problem delivering your parcel, most likely due to an incorrect address. If you are the shipper of the parcel, please contact us, with contact details for the recipient.

How do I divert my Hermes parcel?

If you have a parcel that’s due to be delivered and you’d like to divert to a neighbour or safe place, first go to our parcel tracking page. Enter your parcel’s 16-digit tracking number and delivery postcode.

How do I change my Hermes delivery address?

Most retailers like to manage any changes to the delivery address of your parcel, so you’ll need to contact your sender or retailer to do this. Otherwise, you can choose a neighbour’s house or other safe place to divert your parcel.